The Worst/Best journey I have been through this year. I am scarred and battered, but better for having gone through the process…… really.
Tip of the Day:
If you have done much silver work, then work hardening the silver is something you are probably familiar with. Work hardening is when you have beat, bent, stretched, folded, or in any other way “WORKED” the silver so much that it has lost its flexibility or workability. One example is if you go to www.JewelryMonk.com/annealing
3 steps to handle negative comments on social media (info from the Harmon Group)
- Acknowledge Quickly: Speed is essential when dealing with an unhappy customer through social media.
- Move to the Appropriate Forum: Once you have responded to the comment, move the conversation to the appropriate forum.
- Take Action: Finally, take action. Sometimes a sincere apology will satisfy the customer.
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